Privacy Policy

This Privacy Policy explains how Cardinal Torch Company UK Limited (“we,” “us,” and “our”) collects and uses personal data when you use this website. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The data controller is Cardinal Torch Company UK Limited, registered in England and Wales, with its registered office at 15 Alfred Place London, WC1E 7EB.

You can contact us at info_uk@cardinaltorch.com or 07463675880.

What we collect

We may collect:

• Contact form details — name, email address, telephone number, company name, and your message, when you send an enquiry.
• Cookie preference — whether you accepted or declined optional cookies.
• Technical data — if you accept optional cookies, we may collect anonymous usage information such as pages visited, to improve the site.

We do not ask you to create an account, and we do not knowingly collect data from children.

Why we use your data

• To respond to enquiries you send through the contact form (legitimate interests, and steps prior to a contract if you are exploring a business relationship).
• To operate the website and remember your cookie choice (legitimate interests / essential cookies).
• Optional analytics, only if you consent via the cookie banner (consent).

Who we share data with

Contact form messages are emailed to info_uk@cardinaltorch.com. We use Resend as a processor to deliver those emails. They only process the message in order to send it to us.

We do not sell your personal data. We may disclose information if required by law.

Cookies

We use essential cookies to store your cookie preference. Optional cookies are only set if you accept. Full details are in our cookie policy.

How long we keep data

Enquiry emails are kept for as long as needed to handle your request and for a reasonable period afterwards for our records. The cookie preference cookie lasts 182 days. You can change that choice at any time using Cookie settings in the footer.

Your rights

Under UK GDPR you can ask us to:

• access the personal data we hold about you
• correct inaccurate data
• erase your data in certain cases
• restrict or object to processing
• receive your data in a portable format
• withdraw consent where we rely on it (for example optional cookies)

To exercise these rights, email info_uk@cardinaltorch.com. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Updates

We may update this policy from time to time. The date at the top shows when it was last revised.